CSI has been upgrading to a new 10 MBit fiber internet connection. We have moved to a larger internet backbone increasing our connection speed by about 30 percent. The down time experienced was due to the change from one service to another, which unfortunately took slightly longer then expected.

The service should be up and running.
However if you still experience any issues please change the IP Address in Unfair Advantage.

Double click Launch UA on your Windows Desktop,
select PREFERENCES along the top,
to the left click INTERNET right below DOWNLOAD PREFERENCES,
change the PRIMARY SERVER NAME
from ua.csidata.com to either

63.138.17.102     OR    63.138.17.103

Click the OK button to save the changes.
Hit the DOWNLOAD DATA or GET DATA button along the top.

Unfair Advantage Preferences

In a few days you are advised to go back into UA | PREFERENCES | INTERNET and click the RESET button to restore the original settings. Click OK to save the changes.

Thanks you for your patience in this matter.

Sincerely,
The CSI Technical Support Team
 
 
Dear Customer,

in case you experienced the following error message, you'll need to upgrade/switch to the latest Unfair Advantage version and/or build.
Unfortunately, we are unable to debug the older Unfair Advantage versions.

Note: Please double check your version before upgrading!!! ( select HELP --> click ABOUT UA... )

For Unfair Advantage version 2.7.6 - 2.9.3 please use the following link to upgrade to the latest build.
http://www.csidata.com/custserv/updates/svcpack/UA.2.9.3.Upgrade.exe

Older Unfair Advantage versions need to install the latest Unfair Advantage version 2.10.7.
Click here for the download link and install/reinstall instructions.

Sincerely,
The CSI Technical Support Team
 
 
Dear Customer,

last night (08/05/2010) we suffered a small problem with the distribution file. The issue was solved within 20 minutes.
In case you experienced the following error message, please redownload the data.

Handling data for 20100805 ...
Handling corrections, adjustments, and changes ...
Applying daily price updates ... Error Message to follow:
Error encountered while updating  #0(SN)
Can't create file
Status: Updating Stocks facts: 0 to 0
Aborted.

Sincerely,
The CSI Technical Support Team
 
 
The Download/Distribution Selection allows you to download and distribute everything in your retrieval category or a subset that can be defined through a list.
For example:
Select 'Wait for Everything Traded' and click the 'Run' button. Unfair Advantage will start downloading the data as soon as everything is posted. By using this feature you don't have to check our online posting status.

If you wish to use our online posting status to check the available data, please use the link below.
http://csidata.com/cgi-bin/UaPostingStatusPage.pl

To use this feature launch Unfair Advantage (Launch UA), navigate to 'DATABASE' along the top, and choose 'Schedule Download/Distribution'.
Picture
 
 
After running a data download/update last night, I noticed that I don't have data for 6/22/2010 and 6/23/2010. What should I do?

Force Unfair Advantage to redownload the distribution files for the missing date(s).
Note: The missing date(s) shouldn't be older than 6 weeks.

Double click 'Launch UA' on your Windows Desktop,
select PREFERENCES from the main menu,
click DOWNLOAD PREFERENCES on the left hand side,
change the 'General Collection Date' to 20100622 ,
click the OK button and do a daily download.
 
 
Dear Customer,

we have an update which handles this shortcoming by expanding the record length to 1KByte. Click on the link below to update your system with the latest service pack, no uninstall required. Just open/run it when it has downloaded to system.

Unfair Advantage v2.9.3: http://www.csidata.com/custserv/updates/svcpack/UA.2.9.3.Upgrade.exe

Unfair Advantage v2.10.7: http://www.csidata.com/custserv/updates/svcpack/UA.2.10.7.Upgrade.exe

Sincerely,
The CSI Technical Support Team